Once your book has been published, it is available to online retailers (Amazon, Chapters etc) to list, however it can take up to 4-6 weeks for the print editions of your book to fully appear on all of the expected retailers, a period which is known as the "distribution window".
If after the first six weeks of the book being published the listing is still missing from Ingram, or if you're unsure if you chose the correct retail discount, please reach out to support@tellwell.ca and we'll be happy to assist.
Please note that, as with all products, it is ultimately each retailer’s decision whether or not to list any given book. With that said, as part of the support included in the Managed Distribution program, we will always be happy to investigate if you encounter any issues with your book’s listings on any of the expected retailers.
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